FAQ

 

Frequently Asked Questions

 

Q. Is the consultation free?
A. Yes, our consultation requires your time only.

Q. How long does your presentation take?
A. Presentation takes about 45 minutes

Q. Can you service mobile homes?
A. We sincerely wish we could service your home, but due to the thickness of our window frames, our products are not compatible with the structure of most mobile homes.

Q. What are the methods of accepting payment?
A. Cash, Check, Credit Cards

Q. Does Premier Windows offer financing?
A. We encourage our customers to contact our financial partners at Arvest Bank for information about secured and unsecured loans.

Q. Is Premier Windows licensed and Insured?
A. For your protection, Yes we are and we carry all our paperwork with us at all times.

Q. How long is a typical 8-10 window install?
A. Usually one full day, but as all of our windows are specially designed for your home, the time frame can change.

Q. Are the old windows taken away?
A. Yes, and if we can we donate any fully intact windows to local charities.

Q. How long is the warranty on Premier Windows’ Products?
A. Lifetime Limited Warranty

Q. What about glass breakage warranty?
A. 25 YEARS depending on the windows selected.

Q. Will you replace a damaged screen on my window?
A. We will service screens on any windows we have installed.

Q. Is Premier Windows a member in good standing with the Better Business Bureau?
A. We are recipients of the 2019 BBB Torch Award for Ethics. Please contact the BBB for a full report on our company.

Q. Are the installation crews supervised?
A. Yes at all times, John is on site for all installs.

Q. How would I handle service issues after the installation?
A. We have a 100% satisfaction guarantee. We are a phone call away. You will have my personal cell phone number.

Q. Can I paint the new windows?
A. No, the new vinyl windows cannot be painted. Doing so will void the manufacturer’s warranty.

Q. In addition to the manufacturer warranty, what warranty does Premier Windows offer?
A. 5 years Parts and Labor, and it goes to 10 years on different window packages.

Q. Does Premier Windows have customer Referrals?
A. Yes, and we are very proud of our past work and we have testimonials and referrals from all our customers.

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