Frequently Asked Questions
Look out for further FAQ videos in the coming months!
Q. Is the consultation Free ?
A. Yes, our consultation requires your time only.
Q. How long does your presentation take ?
A. Presentation takes about 45 minutes
Q. What are the methods of accepting payment ?
A. Cash, Check, Credit Cards
Q. Does Premier Windows offer financing ?
A. Yes, for your convenience we have 4 different easy options.
Q. Is Premier Windows licensed and Insured ?
A. For your protection, Yes we are and we carry all our paperwork with us at all times.
Q. How long is a typical 8-10 window install ?
A. Usually one full day, but as all of our windows are specially designed for your home, the time frame can change.
Q. Are the old windows taken away ?
A. Yes, and if we can we donate any fully intact windows to local charities.
Q. How long is the warranty on Premier Windows’ Products ?
A. Lifetime Limited Warranty
Q. What about glass breakage warranty ?
A. 25 YEARS depending on the windows selected.
Q. Is Premier Windows a member in good standing with the Better Business Bureau ?
A. Yes we are fully accredited. Please contact the BBB for a full report on our company.
Q. Are the installation crews supervised ?
A. Yes at all times, John is on site for all installs.
Q. How would I handle service issues after the installation ?
A. We have a 100% satisfaction guarantee. We are a phone call away. You will have my personal cell phone number.
Q. Can I paint the new windows ?
A. No, the new vinyl windows cannot be painted. Doing so will void the manufacturer’s warranty.
Q. In addition to the manufacturer warranty, what warranty does Premier Windows offer ?
A. 5 years Parts and Labor, and it goes to 10 years on different window packages.
Q. Does Premier Windows have customer Referrals ?
A. Yes, and we are very proud of our past work and we have testimonials and referrals from all our customers.